Operating System: A vendor will install operating system software. A vendor will configure the software, apply upgrades and patches from the manufacturer.
Technical Database Administration
An outsourcing vendor can provide systems (technical) DBA support for your database (i.e. DB2 and IDMS) environments. These services include installation, configuration and maintenance of the mainframe database software as well as support for the system directories, catalogs and dictionaries. They will monitor, backup and recover the system database resources as well as provide system-level problem determination for the database software and related tools.